NDIA Success Story

How We Provided The Agency With Effective Incident & Backlog Management

The National Disability Insurance Agency (NDIA) is an independent statutory agency. Their role is to implement the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers.

NDIA Solution Story, DalRae Solutions SAP Consultancy jpg


Taking The NDIA To The Next Level


Provide NDIA with the vehicle with an effective incident and backlog management that enables the execution of the agency’s cohort strategy. Also, provide a vehicle that allows flexible and rapid deployment of work to available resources across the Partner Network. This in turn, improved NDIS service and planning management.


DalRae solutions designed and implemented a solution utilising Fiori over the SAP components to enable anyone anywhere access to the solution.

  • Solution Architect for design
  • Data Migration, Workflow Management, Security Architecture
  • Integration of Workload Management and SAP CRM, improving management system
  • Designed and built and Quality Management Solution
  • Design and Build Operational Reporting

SAP Solutions

  • SAP Social Services
  • SAP Fiori


Contact Us

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L15/348 Edward Street, Brisbane City QLD 4000


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